Shipping Policy

Thank you for shopping with Mundial Inc. We strive to deliver your order quickly, safely, and accurately. This Shipping Policy outlines important information about our shipping options, delivery timelines, and applicable fees.

Shipping Availability

We currently offer shipping to all 50 U.S. states. However, shipping terms and availability may vary depending on your location:

·        ✅ Continental U.S. – Ground and expedited shipping options available

·        🌴 Alaska & Hawaii – Additional fees apply

·        🚫 International Shipping – Not available at this time

Shipping Methods & Delivery Times

Orders shipped through ground usually take between 3-8 business days to deliver once processed.

⚠️ Please allow 1–2 business days for order processing before shipping begins. Orders placed after 5:00 p.m. ET or on weekends/holidays will be processed the next business day.

Shipping Fees

·        Standard Ground Shipping – Rates vary based on item weight, shipping method, and destination

·        Expedited/Express Shipping – Rates vary based on item weight, shipping method, and destination

·        Free Shipping Promotions – Occasionally available; applicable only to standard ground shipping within the continental U.S. (excludes Alaska, Hawaii, and expedited services)

All shipping fees, will be clearly displayed during checkout before you confirm your order.

Tracking Your Order

Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number and carrier information. You can use this to monitor your delivery status in real-time.

If you do not receive a tracking email within 48 business hours after placing your order, please contact our Customer Service team.

Shipping Delays

We do our best to deliver your order on time, but certain situations may cause delays, including:

·        Inclement weather

·        Carrier-related issues

·        High seasonal demand

·        Supply chain or inventory disruptions

While these events are rare, we appreciate your patience and understanding if a delay does occur. Our support team is always available to assist.

Lost or Damaged Packages

If your package arrives damaged, is marked as delivered but not received, or is otherwise missing, please contact us within 5 business days of the delivery date so we can assist with an investigation or replacement.

Be prepared to provide:

·        Your order number

·        Tracking details

·        Photos (if applicable)

Questions or Concerns?

We’re here to help. If you have any questions about your shipment, order status, or this Shipping Policy, please contact our Customer Service team:

·        📧 Email: info@mundial-usa.com

·        📞 Phone: 1-800-487-2224

·        🕘 Hours: Monday – Friday, 9:00 a.m. to 5:00 p.m. ET (excluding holidays)